This week Eduardo and Kier are presenting CMSIP at the Australian Independent Schools ICT Management and Leadership Conference (http://www.aisnsw.edu.au/Services/PL/ITManagers/Pages/2013.aspx) of which BEAR Solutions is pleased to be a silver sponsor. During the two day conference exhibition held at the National Convention Centre Canberra we will be displaying: CMSIP including Print Anyware, CUB Transform printing New web tools [...]
BEAR is pleased to be have been selected to provide our print and copy payment solution coupled with Pharos Signup PC Reservation to Gold Coast City Council Libraries (https://www.goldcoast.qld.gov.au/library/). The solution will enable library patrons across 11 library sites to print documents via follow me printing, copy documents on a fleet of Ricoh MFDs and reserve PCs [...]
Information Technology Terminology
Clear communication is the essence of any working environment in the words of Peter Drucker – “The most important thing in communication is to hear what is being said.
” This may sound like common sense, yet many of us fall victim to miscommunication which can lead to time and effort being lost at a drastic scale on both parties. Even the simplest message can be misinterpreted by using the wrong tone, body language or medium of communication. Some of these types of miscommunication are unavoidable but as a way to improve a more collective understanding as a company it’s necessary to build and make use of accurate terminology.
Acronyms are one of the simplest forms of efficient communication. HTML, FTP, CMSIP, TCP/IP, UDP, are some good examples of acronyms for someone with IT related experience. If we were to use these acronyms with fellow colleges they would work very well in effective communication, on the other hand communicating with clients who are not quiet as knowledgeable in Information Technology.
Just as acronyms can be lost in communications to those who are not accustomed to using them so can anything else being communicated just as easily lost in translation. Imagine someone who has never seen a car before describing what it looked like to someone else? It would take them forever to communicate what is summed up into one word due to their lack of knowledge.
Although this sounds one sided, the person communicating to the other can be at just as much fault. The first step to all communication is laying out a means on which to communicate. Understanding the recipient’s limitations and choosing the right terminology to use. Without ensuring both parties are on the same understanding we might as well be speaking a whole different language.
At BEARs we are constantly finding terminology and acronyms that are used in the field to ensure we are educated in all forms of communications.
Below is just a few the BEAR’s team use effectively daily.
UNC – Universal Naming Convention
SMB/ CIFS – Simple Message Block / Common Internet File System
BIOS - Basic Input/Output System
TCP/IP – Transmission Control Protocol
SQL – Structured Query Language
QBE – Query By Example
ODBC – Open Database Connectivity
ARP – Address Resolution Protocol
POTS – Plain Old Telephone Service
CSMA/CD – Carrier Sense Multiple Access / Collision Detect
VPN – Virtual Private Network
MSTSC – Microsoft Terminal Services Client
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